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The Administrator role has full access to all product functionality. This role is used typically when implementing the product to help ensure that all users and roles are set up correctly. The Administrator role can also be used for a product environment that has a single person who performs all administration tasks.

This section contains the following topics:

Archive and Purge

Attachments Library

CA CMDB Administration

Email Administration

Events and Macros

Knowledge Administration


Options Manager

Security and Role Management

Service Desk

SOAP Web Services Policy

Support Automation